Refund policy
At Noir & Nova, we want you to love what you ordered. If something isn't right, we're here to help. This policy complies with the Consumer Protection Act (CQLR c P-40.1) of Quebec and applies to all purchases made at noirandnova.com.
Return Window
You have 30 days from the date of delivery to request a return. Items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all tags attached
- In original packaging where applicable
How to Request a Return
Contact us at info@noirandnova.com with your order number and reason for return. Do not send items back without prior authorization — unauthorized returns will not be accepted.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 14 days. Shipping costs are non-refundable unless the return is due to our error or a defective item.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at info@noirandnova.com. In accordance with the Consumer Protection Act, you are entitled to a remedy (repair, replacement, or refund) at no cost to you.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Eyewear (for hygiene reasons)
- Items marked as final sale at the time of purchase
Note: Final sale designations do not affect your rights under the Quebec Consumer Protection Act in cases of defective merchandise.
Quebec Consumer Rights
Nothing in this policy limits or waives your rights under the Consumer Protection Act of Quebec. If a product is defective or does not conform to the contract, you retain all legal remedies available under Quebec law regardless of the conditions stated above.
Contact
Noir & Nova
P.O. Box 47005
Chateauguay RPO CTR, QC J6K 5B7
Canada
info@noirandnova.com